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Agentforce Pay‑Per‑Resolution: How Outcome-Based Pricing Changes AI Agent Adoption

Salesforce introduced Agentforce Help Agent with pay-per-resolution pricing: customers are charged only when the AI agent resolves an issue autonomously. This is more than a pricing update; it changes how enterprises design, measure, and trust AI agents.

2026-06-298 min
2026-04-21

Headless 360 for Salesforce Admins: 60+ MCP Tools × 30+ Skills, and DevOps Center in Practice

Headless 360 splits the Salesforce platform from "UI + REST APIs" into three parallel programmable surfaces: API, MCP Tool, and CLI. This admin-focused playbook covers what the 60+ MCP tools and 30+ Coding Skills really are (two different things), the 21 tools and 10 Skills admins actually use, Slack access tickets via Setup Agent, Change Sets on their way out, and pitfalls early adopters already hit.

Platform
2026-04-20

TDX 2026 Deep Dive: Headless 360, Agent Script, and Salesforce's Agent-First Pivot

At TrailblazerDX 2026 (April 15-16), Salesforce unveiled Headless 360, Agentforce Vibes 2.0, Agent Script, Agent Broker, Agent Fabric, Experience Layer, and AgentExchange. The company is pivoting from a UI-first SaaS to an agent-first platform: Claude Sonnet 4.5 is the new default in Vibes, Agent Fabric is positioned as the multi-vendor agent control plane, and Agent Broker goes GA in June. This deep dive breaks it down across architecture, development, governance, ecosystem, and strategy, with a side-by-side comparison against Microsoft Copilot Studio and Google Vertex AI Agent Builder.

Agentforce
2026-04-09

Salesforce SPF, DKIM, and DMARC Configuration Guide

This guide explains Salesforce email security from an admin’s point of view, covering SPF, DKIM, DMARC, domain verification, and Email Relay so you can troubleshoot spam placement, spoofing risks, and delivery failures more effectively.

Platform
2026-04-08

Salesforce Order of Execution Explained: 20 Steps from Record Save to Transaction Commit

Based on the official Apex API v64.0 (Summer '25) diagram, a complete breakdown of Salesforce's 20-step order of execution when saving records: from Before-Save Flows, Before Triggers, validation rules, After Triggers, Workflows, After-Save Flows through to transaction commit.

Platform
2026-03-25

Agentforce Sales: A Digital Workforce for Every Seller

Salesforce launches Agentforce Sales with six pre-built AI agents covering the entire sales lifecycle — prospecting, engagement, account research, pipeline management, sales coaching, and partner success. Sellers save up to 25 hours per week, freeing them to focus on customer relationships.

Agentforce
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